At Axion Fleet, we are committed to providing flexible and fair solutions when services do not meet expectations. Please review the following policy to understand your rights regarding refunds and cancellations.

Refund Policy
Refunds are available under the following circumstances:

• Lost Shipments: If your package is confirmed lost while in our care.
• Damaged Shipments: If your package was damaged during transit due to our handling.
• Service Failure: If we fail to meet a guaranteed service level (such as same-day or next-day delivery), subject to review.

Refund Conditions
Refund requests must be submitted within 7 days of the delivery date or the expected delivery date.

Supporting documentation, such as proof of shipment value, photos (in cases of damage), and tracking information, is required.

Refunds are processed to your original payment method within 7-14 business days after approval.

Non-Refundable Situations
Delays caused by incorrect address information or recipient unavailability.

Delays due to force majeure events (including weather disruptions, strikes, customs delays).

Items that fall under our list of prohibited or restricted shipments.

Cancellation Policy
Cancelling a Booking
You may cancel your booking if the package has not yet been collected:

Cancellations made at least 2 hours before the scheduled pickup are eligible for a full refund.

Cancellations made less than 2 hours before pickup may incur a cancellation fee.

How to Cancel
Contact our customer support with your booking reference number.

Non-Cancellable Situations
Shipments that have already been collected or are currently in transit cannot be cancelled.

Certain services, including international express deliveries, may have specific cancellation restrictions.