Shipping & Returns Policy
✅ Delivery Options
We offer the following shipping services:
Same Day Delivery (subject to availability and location)
Next Day Delivery
Standard Delivery (2-5 business days)
International Express Delivery
Delivery times are estimates and may vary due to external factors such as weather, customs clearance, or recipient availability.
✅ Pickup Scheduling
You can schedule a pickup directly through our website or customer support. For urgent pickups, we aim to collect your package within 60 minutes where possible.
✅ Delivery Attempts
If no one is available at the delivery address:
We will leave a notification card or message.
A second delivery attempt will be made.
If unsuccessful, your package may be held at a nearby hub for collection.
✅ Restricted Items
We do not carry hazardous materials, illegal substances, firearms, perishable goods (unless pre-approved), cash, or precious metals. View our Terms of Service for the full list.
Returns Policy
✅ Return Shipments
If a shipment cannot be delivered after multiple attempts, it will be returned to the sender. Return fees may apply based on the original delivery method and distance.
✅ Customer-Initiated Returns
If your customer wishes to return an item, you can book a return delivery with us. Our team offers flexible return solutions for e-commerce businesses.
✅ Refunds
Refunds are only provided in cases where:
The shipment was lost due to our error.
There was damage during transit caused by our handling.
Service guarantees (e.g., same-day delivery) were not met, subject to our review.
Refund requests must be submitted within 7 days of the delivery date. Supporting documentation (photos, proof of value) may be required.